Reviews

Rod was very friendly and professional. Staff did a wonderful job and is done very quickly.

It was easy to schedule. The agent that called with the diagnosis, Rod, was very thorough, helpful, and just a lovely person to deal with!

The service was helpful, knowledgeable

When we arrived at dealership we were greeted right away. Mike the service writer was very friendly took down the information and soon after that my vehicle was taken in for service. He also took the time to let me know what other services my vehicle needed done next time I take my vehicle for service. We were treated respectfully, friendly and polite by Mike and everyone else at the dealership were also very friendly. We felt very comfortable.

I WAS TREATED PROFESSIONALLY, WAS PROVIDED SOME POSITIVE INSIGHT INTO MY SITUATION WITH MY TRADE IN AND NEW VEHICLES THAT WAS HELPFUL IN MAKING MY.DECISION TO PURCHASE A NEW TRUCK. ,

Roman our service agent was excellent. He advised me of all progress on the vehicle. Great people skills.

Overall service was good. Initially tech was not sure how install bed tie downs that I had ordered from GM online and had delivered to the dealership. Also, the service rep tried to charge me a price higher than what was identified in the GM website where I ordered the parts from, I had to pull up the order and show him the price so he could adjust the labor charge on my invoice. I had mentioned the labor charge from the website when I arrived at the service counter, but the higher price was included on my invoice when I was asked to pay. Luckily I caught it before making payment. Seems the GM site does not seem to match what the dealership would charge for a similar install. Price that I was being charged was nearly three times more than what was quoted when I placed the order on line. Also, I prior to arrival and when I checked in, I asked that the drivers side mirror be looked at for being loose and vibrating more than the passenger mirror on bumpy roads or when the door was closed. The service rep said it was a common problem and stated on the service ticket that the problem could not be duplicated. I worry that it will only get worse with time and once the warranty has expired it will then become a “fixable” problem at my expense. My son had a similar experience at the local ford dealership…while vehicle was under warranty, no problems were identified… once extended warranty expired, the next visit revealed many issues that most likely should have been identified earlier while vehicle was covered under warranty. I hope this is not the case in my situation. Thank you.

We were in Angel Fire for summer and preparing to return to Texas pulling 5th wheel when I got a check engine warning on my Sierra diesel. Called Octane in Santa Fe and spoke to Service Adviser Rod who was GREAT! Drove to Santa Fe immediately and yall diagnosed and fixed the problem that day! Additionally the price was very reasonable! THANK YOU!

I can honestly say, I have never been treated and handled with such professionalism from this dealership. From walking into the service department to driving my vehicle off the lot, never felt the confidence that this dealership knew their vehicles and issues vehicles have.

2 1/2Hour Oil change And don't dare show up for your appointment Because you aint getting in till your appointment time.