Reviews

Excellent

Na

Very friendly and helpful staff

PRETTY GOOD SERVICE. FRIENDLY & FAST

Dealership was clean and the associates were very helpful and knowledgeable

They got me quickly and got it done while I waited

I was checked in on time, like being able to schedule service on line, all was explained clearly to me and appreciate the "report" that is itemized with what was done and future service needs.

Anytime I have brought my vehicle to Octane I have issues. This most recent visit when I picked up my vehicle my leather seats, interior on doors, glove box, center console, and light colored floor mats as well as the light colored carpet were covered in black from the tech who worked on my vehicle. I have light off white leather interior. The tech didn't take any care with this with floor or seat covers to not dirty the inside of the vehicle. They also rummaged through my center console and glove box looking for the wheel lock and completely left both compartments a mess. I trusted in octane to care for my vehicle that I pay alot of money for and take very good care of. I would expect they would take care of my vehicle as well and return it in the same condition as it was dropped off in. I was pretty upset at this and embarrassed for the company to return my vehicle in such a condition. My carpet is now stained which it wasn't. Luckily I was able to clean the leather seats and interior. The techs are provided with floor and seat coverings to prevent these things from happening. I think it was pure laziness and carelessness.

As always, I was greeted immediately, checked in, and told how long it would take.

Satisfied with service and they finished within the 90 minutes.